Woo! You have a new review. Not sure what to do? Research indicates that 26% of consumers think its important that a business responds to reviews, so we suggest you do too! This is why we have included the 'Comment' feature on your OPIO review feed, so you can thank your customers for their positive feedback and personalize their experience.
This comment feature is particularly vital for negative reviews, as you can use this field to outline your solution to the issues reported and open a dialogue to fix the issues. These comments can be seen by the public, so responses also signal engagement and care to your customers.